Indiana University Health

Guest Relations Supervisor Riley Hospital

Riley Hospital

Job Location

Riley Hospital
705 Riley Hospital Drive


Patient Services-RH

Date Posted

October 7, 2020

Schedule & Shift

  • Days
  • Full Time

Requisition Number

Responsible for providing functional mentorship and direction in the management of the Guest Relations Department. This ensures a positive patient and visitor experience! Leads the guest relations associates, including scheduling, performance appraisals and reviews, supervising department workflows, quality and performance, monitoring calls and customer interactions, training and mentoring, providing direction, guidance and oversight in accordance with applicable policies and procedures. Responsible for identifying sophisticated, escalated, or unresolved issues and working with the staff for resolution. May also own the volunteer program by recruiting, training and providing daily mentorship and supervision to volunteers.

Sound exciting? Apply today!

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Guest Relations Supervisor Role

  • 3-5 years supervisory experience preferred.
  • 5 years of professional experience in a hospital or hospitality service focused position is preferred.
  • Bachelors degree in business, public relations, communications, marketing, or related field is preferred.
  • Experience in leadership preferred.
Cashier working with customer in hospital cafe
Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.