Indiana University Health

Experience Design Sr Consultant IU Health Fairbanks

IU Health Fairbanks

Job Location

IU Health Fairbanks
950 N Meridian St Ste 1200


Experience Design

Date Posted

September 3, 2020

Schedule & Shift

  • Days
  • Full Time

Requisition Number

Supports and executes the customer experience strategic plan through the development and implementation of system resources consistent with the core capabilities and practices identified in the plan. Develops project plans, timelines, and goals to deliver frameworks and tools that enable consistent application of plan's core capabilities. Responsible for research, benchmarking and competitive analysis for projects related to core capabilities and consistently models the use of Voice of the Customer to inform experience design deliverables. Facilitates cross functional work groups to hardwire mature experience capabilities and practices consistently across all points of care.

Our preferred candidate will have project and/or program management experience.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Experience Design Sr Consultant Role

  • Bachelors Degree Required. Degree in Service Management, Business, or healthcare-related field preferred.
  • Masters Preferred.
  • 5-7 years of relevant experience.
  • Experience in service or healthcare related industry preferred.
  • Experience with matrix organization and complex work environment.
  • Experience exhibiting professional judgment and diplomacy in handling unexpected problems and frequent interruptions.
Cashier working with customer in hospital cafe
Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.