Indiana University Health

Associate Revenue Cycle Services Gateway


Job Location

950 N Meridian St Ste 1200


RCS SPA Iconnect

Date Posted

November 6, 2020

Schedule & Shift

  • Days
  • Full Time

Requisition Number

This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals.

This position supports Multi/Women's Specialty Team, to include:  ID, Neph, Endo, OB/GYN, MFM, MDC Palliative Care and various other Multi Speciality Groups.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Associate Revenue Cycle Services Role

  • At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
  • Requires working knowledge of patient registration and financial clearance.
  • Requires a high level of interpersonal and problem solving skills.
  • Requires effective written and verbal communication skills.
  • Requires the ability to work within a team and maintain collaborative relationships.
  • Requires the ability to take initiative and meet objectives.

Additional Information about this Role

  • Able to work independently and function with high performance to meet the daily matrix and goals
  • Be successful working in a high volume call-center environment
  • Be able to multi-task, and prioritize incoming tasks/operational activity
  • Experience working with Cerner and patient scheduling
  • Medical Terminology and familiarity working in a ID, Neph, Endo, OB/GYN, MFM, MDC Palliative Care and various other Women's Multi Speciality Groups
  • Exceptional customer service and patient relations
Cashier working with customer in hospital cafe
Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.