Oversees patient flow from point of entry to destination and ensures timely, accurate, and professional service. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Counsels patients in all financial aspects of hospital admissions to ensure maximum reimbursement. Ensures a clear understanding of patient's financial responsibilities and assists or makes appropriate referrals if financial assistance is required. Answers incoming calls and directs patients and visitors appropriately, as needed.
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