Indiana University Health

Patient Services Manager IU Health Bloomington Hospital

IU Health Bloomington Hospital

Job Location

IU Health Bloomington Hospital
601 West 2nd St
Bloomington,IN47403

Department

Food Services

Date Posted

August 12, 2020

Schedule & Shift

  • Days
  • Full Time

Requisition Number

000269805
We are seeking a Patient Services Manager to support our Food Service Operation. 

The Patient Services Manager will be responsible for developing and executing dining solutions to meet patient and customer needs and tastes. This person will utilize technical training and interpret government mandated nutritional standards in the healthcare industry on food health to develop healthy menu implementation plans.

Essential Functions:

Leadership:  Reward and recognize employees.  Ensure individual and team performance meets objectives and client expectations.  Plan and lead daily team briefings.  Ensure safety and sanitation standards in all operations.
Client Relationship:  Maintain effective client and customer rapport for mutually beneficial business relationships. Identify client needs and communicate operational progress.  Demonstrate excellent customer service.
Financial Performance:  Ensure the completion and maintenance of P&L statements. Deliver client and company financial targets.  Adopt all processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.
Productivity:  Create value through efficient operations, appropriate cost controls, and profit management. Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.  Ensure entire team is trained and able to execute.  Supervise team regarding production, quality and control.
Compliance:  Maintain a safe and healthy environment for clients, customers and employees. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour.
Additional Responsibilities:

Manages patient food service activities, complying with established standards
Leads patient service staff to ensure meals are properly prepared and delivered to patients
Conducts rounds on patients/departments
Oversees the diet office and the host/hostess program
Record safety and sanitation compliance
Supervises tray line operation and/or the room service program

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Patient Services Manager Role

  • Requires at least 2-4 years’ experience and 0-2 years of experience in a management role
  • Bachelor's degree or equivalent experience
  • Healthcare Patient Food Service Management experience is required.
  • Registered Dietitian or RD eligible preferred.
Cashier working with customer in hospital cafe
Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.